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酒店英语阅读 下=Hotel English reading & knowledge【2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载】

酒店英语阅读 下=Hotel English reading & knowledge
  • 许慈惠 著
  • 出版社：
  • ISBN：
  • 出版时间：2015
  • 标注页数：0页
  • 文件大小：37MB
  • 文件页数：106页
  • 主题词：

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图书目录

Unit 9 Front Office1

Lead-in1

Text A An Introduction to the Front Office Department2

Text B Receptionists3

Text C Concierge5

Useful Words and Expressions7

Practical Reading7

Knowledge8

Exercises9

Case Study10

Unit 10 Housekeeping11

Lead-in11

Text A The Housekeeping Department12

Text B Housekeeping Rules13

Text C On-premises Laundry15

Useful Words and Expressions17

Practical Reading17

Knowledge18

Exercises19

Case Study20

Unit 11 Food and Beverage22

Lead-in22

Text A General Introduction to the Food＆Beverage Department23

Text B Chinese Cuisine24

Text C Tipping26

Useful Words and Expressions27

Practical Reading28

Knowledge28

Exercises29

Case Study30

Unit 12 Health and Recreation32

Lead-in32

Text A Health and Recreation Department33

Text B SPA35

Text C Indoor Golf37

Useful Words and Expressions38

Practical Reading39

Knowledge39

Exercises40

Case Study41

Unit 13 Recruitment and Training43

Lead-in43

Text A The Human Resources Department44

Text B Recruiting in the Hotel Industry45

Text C Hotel Training Techniques47

Useful Words and Expressions48

Practical Reading49

Knowledge49

Exercises50

Case Study51

Unit 14 Marketing and Promotion53

Lead-in53

Text A The Sales and Marketing Department54

Text B Pricing Strategies55

Text C Promotional Strategies57

Useful Words and Expressions58

Practical Reading59

Knowledge59

Exercises61

Case Study62

Unit 15 Safety and Security64

Lead-in64

Text A Safety and Security in Hospitality Industry65

Text B Security Measures67

Text C The Future of Hotel Security Technologies68

Useful Words and Expressions70

Practical Reading70

Knowledge71

Exercises72

Case Study73

Unit 16 Handling Complaints75

Lead-in75

Text A Why Do Customers Complain？76

Text B Importance of Guest Complaints77

Text C Tips to Handle Guest Complaints79

Useful Words and Expressions80

Practical Reading80

Knowledge81

Exercises82

Case Study83

练习参考答案85

参考文献94

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